A+ Guide to IT Technical Support (9th Edition) – eBook


eBook details

  • Authors: Jean Andrews, Joy Dark, Jill West
  • File Size: 106 MB
  • Format: PDF
  • Length: 1119 pages
  • Publisher: Cengage Learning; 9th edition
  • Publication Date: January 1, 2016
  • Language: English
  • ASIN: B01D0MB3Y6
  • ISBN-10: 1305266439
  • ISBN-13: 9781305266438


This step-by-step, highly visual textbook provides a comprehensive introduction to managing and maintaining computer software and hardware. Written by best-selling educator and author Jean AndrewsA+ Guide to IT Technical Support, 9th Edition (PDF) closely integrates the CompTIA+ Exam objectives to prepare you for the 220-902 and 220-903 certification exams. The new 9th Edition also features extensive updates to reflect current techniques, technology, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Every chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new revised and updated Ninth edition features more coverage of security, virtualization, updated hardware, new coverage of cloud computing, Mac OS, Linux, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with CourseNotes, Lab Manuals, online labs and the optional MindTap (not included in this sale) that includes online labs, certification test prep, and interactive activities and exercises, this proven textbook offers college students an ideal way to prepare for success as a professional IT support administrator and technician.


“I think the addition of tablets/mobile devices is a large strength of the chapter and imagery is very nice. My students learn better with images and descriptions so I think this is done nicely.”

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NOTE: This only contains the ebook A+ Guide to IT Technical Support, 9th edition, in PDF. No access codes or software included.