Description

Accomplished national speaker and author, Andrew J. DuBrin brings his expertise of Human Relations and Business Psychology to this exciting Twelfth edition. Focusing on today’s work environment, Human Relations: Interpersonal Job-Oriented Skills, 12th Edition, (PDF) takes a two-pronged approach that enhances interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment.

KEY TOPICS:

A Framework for Interpersonal Skill Development; Understanding Individual Differences; Building Self-Esteem and Self-Confidence; Interpersonal Communication; Interpersonal Skills for the Digital World; Developing Teamwork Skills; Group Problem Solving and Decision Making;  Resolving Conflicts with Others; Becoming an Effective Leader; Cross-Cultural Relations and Diversity; Motivating Others; Helping Others Develop and Grow; Positive Political Skills; Enhancing Ethical Behavior; Stress Management and Personal Productivity; Customer Satisfaction Skills; Job Search and Career Management Skills

For undergraduate courses in Human Relations, Human Relations in the Workplace, Career Development; Applied Psychology, and also appropriate for a course in Interpersonal Skills Training.